You already triage
patients.
Now triage your people.
TRIAGE™ Leadership: the leadership operating system for veterinary teams. Because leadership isn't instinct. It's structure.
It's not a people problem.
It's a system problem.
Clinicians get promoted into leadership because they're excellent at medicine, then handed responsibility with no leadership training. That gap is what quietly drives good people out the door.
"A bad system will beat a good person every time."
TRIAGE · Module 5
The cost of leaving it to instinct
First three: US data, AU/NZ trends consistent. NZ figure: Taking Animal Health Forward (NZVA / NZVNA, 2024).
You're already paying for turnover.
Just not on a line called turnover.
Run the math on your own hospital. Without a system that changes it, the number repeats every year.
Replacing one vet runs roughly half to twice their salary once recruiting, vacancy and lost production are counted. At NZ senior-vet pay, that is a six-figure hit per departure, and TRIAGE is the lever that moves the rate.
Built by someone who ran the floor, not a consultant
Kaelyn Petras, DVM, is a current Emergency Medical Director whose work centers on patient and psychological safety, the systems that hold a team together when the floor is at its worst. Built inside real high-stakes clinical environments in the US, her approach now runs in NZ clinical settings too. TRIAGE is those systems, codified.
One vet who once cried in her car now calls after every solo surgery she's proud of.
The difference wasn't talent. It was a leader with a system.
Real numbers. Real teams. One system.
Kaelyn's US operating track record, proof the systems TRIAGE teaches work in a real hospital. A NZ result is in progress with the current cohort.
The name is the syllabus
6 modules · 35 lessons · built from real clinical environments, not adapted from generic business training.
Async, self-paced,
built for the floor
- ›Video lessons and simulation labsBranching scenarios you work through, not just watch
- ›Four-page field guidesDo and don't lists, micro-scripts, escalation paths, a Day-One action
- ›Module exams and certificationEarn full TRIAGE Leadership Certification
- ›NZVA Accredited CPDAssessed by the NZVA against VCNZ standards and listed on the NZVA CPD calendar, and RACE-approved in the US & Canada. A third-party quality mark, not one clinician's opinion.
- ›The TRIAGE community forum, for lifeYour leaders keep access after certification, so the cohort does not end when the modules do
- ›Open to vets, nurses, practice managers, and future leadersOne programme for everyone who leads a team, or is about to
Clinical culture is the acquisition risk no one is managing
As corporate groups and private-equity owners consolidate hospitals across NZ, the value sits in the teams. And whatever standard you set, culture lives or dies by whoever's in charge that shift.
- ›The problem you knowInconsistent leadership site to site, no shared language, every location led by someone promoted without training
- ›One operating system, every siteThe same frameworks and standards, so quality doesn't reset with each new lead or each acquisition
- ›The standard travels, not just the peopleFrom 16 seats up, seats are org-owned: reassign them as leaders move or get promoted
- ›Protects what you boughtThe retention lever you control when you can't simply raise pay
From purchase to certified,
without disrupting the floor
Async by design, so no one leaves the schedule to attend a course. You set the pace.
- Wk 1Enrolment setupSeats assigned to your leaders, access delivered
- Wk 2Leaders beginAsync lessons on each person's own schedule, around shifts
- ~Wk 9Full cohort certifiedOne module a week; TRIAGE Leadership Certification earned
- ›Org-held seats from 16 upAt 16 seats and above the licences are the hospital's: reassign a departed leader's seat to their replacement, no repurchase
Most leadership training can't tell you
whether anything changed
Both audits are free and built into the rollout. The same instrument runs at both ends, so what you get back is a delta, not a sentiment survey.
One rate card. The more you train, the less per seat.
All tiers in NZD, no GST. Team payment terms available (e.g. quarterly over 12 months). Seats added later are priced on your cumulative total, so crossing a tier reprices the account and credits what you have paid.
Rolling out across multiple clinics? Read the playbook →Built for vet med, because it's from vet med
"The toxicity module was highly relatable and has given me more confidence in addressing difficult team dynamics. I especially appreciate the field guides, with clear steps and practical phrases I can use."
"Each module flows from one to the next and is all so valuable. I have absolutely learnt a lot about myself as a team leader and a human being."
"I'm making all of our leadership do it. It's phenomenal."
Design the system.
Protect the people.
Let the medicine follow.
See the programme → pivotvet.com/triage
Enrolling a team? Let's talk seats and terms → info@pivotvet.com